Frequently Asked Questions

Question: What is Metropolitan Travels ?
Answer: Established in year 2000, Metropolitan Travels is a Travel Agency based in New Delhi, India. Metropolitan Travels is an authorized seller of domestic and international airlines, and reputed hotels / resorts all over the world. We cater to all needs of the travelers like Direct Flights, 3, 4 or 5 Star Hotels, Private Cabs, Bus Travel, and Guides.

Question: How much would I pay upfront ?
Answer: Based on the discussion with your Travel Counselor, you have to pay 10% - 25% of your Total Trip amount to process the reservation. The balance amount can be paid after receiving the Travel vouchers.

Question: What are the supported modes of payment you accept?
Answer: You can pay via Bank Transfers, Cheques or in cash. We accept all Visa, MasterCard and American Express credit cards and most major debit cards which are subject to 2.5% processing fee.

Question: What is your cancellation policy?
Answer: Since we customize packages as per your demands, the cancellation policy varies across hotels and services. However, you're informed about the detailed cancellation policy before you make any payments.

Question: What if I face any issues during the Tour?
Answer: There would be a dedicated Travel Counselor assigned exclusively to you, who would be in touch with you from the time when the query was initiated till the time the tour ends, In case of any issues faced by you, a solution would be immediately offered, still unsatisfied you can escalate the call to our Director, Mr. Amit Maheshwari at Mobile No. 98106 50304. The Airlines, Hotels, Transport and other services used by us are tried and tested for over 20 years.